UWBG Call Specialist/Resource Update Specialist - Ongoing

UWBG Call Specialist/Resource Update Specialist

 

United Way of the Bluegrass is looking for a team of volunteers to assist 211 call specialists with business and after-hours calls, as well as aid in updating our resource directory. As a 211 volunteer, you will have the unique opportunity to provide valuable direct and indirect services to those in need across Central Kentucky. Volunteer duties will include contacting agencies and organizations listed in the 211 directory by phone and/or email for information updates, and/or handling calls that come in to 211. All volunteers will receive: training from experienced UWBG 211 staff, access to additional community engagement opportunities, supervision and support, a LIVE UNITED t-shirt, and valuable resume experience.

 Requirements

• At least 18 years of age

• Dependable person with a positive attitude and a desire to help others
• Ability to multi-task work and well under pressure
• Effective computer and phone skills
• Reliable phone and internet access

 Orientation, Training & Time Commitment

All volunteers will be required to complete mandatory orientation and training sessions before they can begin as an after-hours call specialist. Each volunteer will be given access to the 211 database, hardcopies of important training materials, and a UWBG staff person’s contact information to use in case of an emergency situation. While the time commitment we ask of each volunteer will be negotiable depending on each person’s schedule and availability, UWBG will ask each trained after-hours call specialist to sign a six month commitment before they begin volunteering.

 What You Will Gain from Being a Volunteer

• A sense of satisfaction from assisting those in need and making a difference in the lives of others

• An increased awareness of services available in your community
• The opportunity to meet new people and share in valuable work and life experiences
• Access to valuable internship and outreach opportunities
• Great resume experience

For more information, contact Brandi Golebiewski at 281-1243